Registration and WebYouthSoccer Frequently Asked Questions

Answers to most of your registration and WebYouthSoccer related questions can likely be found below. If you have general questions, please visit our FAQ page. If you do not find the answer, feel free to contact us.

Q: What if I do not have Internet access to register online?

A:   If you do not have access to a computer at either home or work, please go to your neighborhood school or a public library. If you are unable to do either of those, you can come to our walk-in registration on May 9th at the Graham Middle School library from 9-12:00 am.

Q: What if I don’t have an account?

A:   You can create your account in WebYouthSoccer. If aren’t sure if you have an account, the system offers a lookup to see if it has a record of you. Please do not create a new account if you can’t remember your user name or password. That will result in confusion with your child’s records and delay registration.

Q: What are the costs?

A:   Your costs are limited to our registration fees which are:

Registration Date U06 Division U07 - U19
By May 31st $105 $120
After May 31st $105 $160

Incidental costs during the season may include your portion of a team banner, providing snack for one game and coach and referee appreciation gifts for the time they have put in volunteering for the team.

Q: Are scholarships available?

A:   Yes. Please contact the Registrar at registrar@ayso45.org and make your request. Verification of need will be asked for.

Q: Can I pay electronically?

A:   Yes, we are doing online payments using the PayPal online payment service. You do not need to have a PayPal account to pay your AYSO registration fees through PayPal. Instructions for online payment are included in the registration process.

Q: When do we sign the medical release and code of conduct forms?

A:   These will be distributed for signature by your coach at the first team meeting. You must sign both these forms in order for your child to practice or play.

Q: Can I choose the practice field?

A:   No. We do not know the practice fields selected by the coaches until after all the teams have been assigned.

Q: Can I request a particular coach?

A:   No, you cannot request a particular coach.  However, each coach can request one assistant coach and therefore the children of the coach and assistant will naturally be together on the same team.

Q: Can I request to play with a friend?

A:  A child may specify one “playing buddy” to be on the same team through the Buddy Form. This form needs to be filled out and mailed to the address on the form and signed by the parents of both buddies and must be post marked by May 31st to be considered. Players of Head Coaches specifying an Assistant Coach may also choose one additional playing buddy through the Coach Buddy Form. Siblings may also request playing buddies. Submission of a buddy form does not guarantee placement of players together as balanced team formation takes precedence.

Q: Can I request that two siblings in the same age group play together?

A:  Yes, they can be assigned to the same team by specifying the name of the player’s sibling during online registration in the “siblings playing on the same team” field.

Q: As a head coach, can I pick my assistant coach?
A: Yes. When you register, indicate you want to be a Head Coach. Your assistant needs to register as an Assistant Coach. This summer, you will be contacted by your division coordinator who will ask you if you have a specific assistant. As a head coach, you are allowed to pick the assistant coach – the assistant cannot pick the head coach. One additional “playing buddy” can also be specified. In this case, you will need to fill out the Coach Buddy Form and mail it into the address on the form and signed by the parents of all three players and must be post marked by May 31st to be considered. This is the best way to assure you will be teamed up correctly.

Q: Can I request to play-up a division?

A: Yes. Please visit our Play-Up Policy page for more details.

Q: Can I request to play-down a division?

A: No. Please visit our Play-Down Policy page for more information.

Q: When is the latest I can submit my registration?

A:   Online registration will remain available until July 15th. Remember, though registrations submitted after our May 31st cutoff have a much reduced chance of being accepted. Registration for our U6 program will remain open until all of the available spots have been filled.

Q: I can’t remember my username or password.

A:   If you do not remember your account name or password, Click here for help. This will ask for phone number and a (registered) child’s birthday and provide your username and allow you to reset your password. If that doesn’t help, and you know you have an account, then send email to rc@ayso45.org. Please include “AYSO Online Account Problem” in the message title to help the volunteers with their spam filtering.

Q: My account is “locked”.

A:   If the system tells you your account is locked when you try to reset your password, it will be necessary for a human to unlock it. This can happen if you have tried several unsuccessful passwords in a row trying to login.  Send email to rc@ayso45.org. Please include “AYSO Online Account Problem” in the message title to help the volunteers with their spam filtering.

Q: I get some kind of system error trying to log in.

A:   The WebYouthSoccer system that you are logging into is on a separate system. It is subject to different ISP problems and lightning storms than this web site. When this happens you might see error pages with messages like “TCP error” or “connection failure”. Please try again a little later.

Q: It is complaining about “cookie problems”.

A:   This could mean that you do not have cookies enabled in your browser. Another problem might be that you are accessing the web site through a caching proxy server such as is used in companies. Unfortunately, we can’t do anything about that – you need to use a computer that’s not behind such a proxy server. This should not be a problem if you are accessing the Internet from home.

If you cannot get past the cookie problem, you will need to come to the walk-in registration session or try a computer in a different location.

Q: How do I withdraw if I won’t be able to play?

A:   We appreciate your letting us know if you find you will not be able to participate. Send an email to registrar@ayso45.org or a written request to

AYSO Region 45
P.O. Box 4252
Mountain View, CA 94040

 

Include the player’s name and birthdate.

If you would like a refund, include that as well. A request to refund a player’s registration fee must be made in writing and received by August 31st for all divisions (except for U6 where requests must be received before the first U6 session). Refunds are issued late in the fall. For requests received after July 15th, we will deduct a $25 administrative fee. If a player has paid but is waitlisted and never assigned to a team, a full refund will be paid. If a player has been issued a uniform, the refund is dependent on the uniform being returned to the coach by August 31st so it can be used by another player. Due to insurance requirements, no refunds are allowed once a player has attended any practices or games.

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